Fashion Patterns

MOLDS THE SHAPE OF THE PRODUCT BEING MADE.

1. Returns

1.1. We accept returns for items within 15 days from the date of purchase.

1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3. To initiate a return, please contact our customer support team at cravequip@cravequip.com to request a Return Merchandise Authorization (RMA) number.

2. Refunds

2.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2.2. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.

2.3. Shipping and handling fees are non-refundable.

3. Exchanges

3.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.

4. Non-Returnable Items

4.1. Some items are non-returnable, including but not limited to:

• Perishable goods
• Downloadable software products
• Gift cards

5. Shipping

5.1. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5.2. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Cancellations

6.1. If you wish to cancel an order, please contact our customer support team as soon as possible. If the order has not been shipped, we will process your cancellation and issue a full refund.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at cravequip@cravequip.com.

1. Shipping Rates

1.1. We offer flat-rate shipping to most destinations. Shipping rates are calculated based on the total order value and your location. The shipping cost will be displayed during the checkout process.

1.2. Orders over a certain amount may qualify for free standard shipping. Please check the eligibility criteria during checkout.

2. Shipping Methods

2.1. We offer the following shipping methods:

• Standard Shipping: 7-14 days
• Express Shipping: 5-7 days
• Overnight Shipping: 3-5 days

2.2. The estimated delivery times are approximate and may vary depending on your location and other factors. We do our best to ensure that your order is delivered promptly.

3. Order Processing Time

3.1. Orders are typically processed within 3-14 days after payment confirmation.

3.2. Please note that orders placed on weekends or holidays may be processed on the next business day.

4. Shipment Tracking

4.1. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

5. Shipping Destinations

5.1. We currently ship to addresses within 14 days . If your country is not listed during the checkout process, please contact our customer support for assistance.

6. Shipping Restrictions

6.1. Some products may be subject to international shipping restrictions due to their nature or regulations in specific regions. Please check the product details and shipping restrictions during the checkout process.

7. Customs and Import Taxes

7.1. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are the responsibility of the recipient, and we recommend checking with your local customs office for information on potential charges.

8. Lost or Damaged Shipments

8.1. If your order is lost or arrives damaged, please contact our customer support team. We will assist you in resolving the issue promptly.

9. Contact Us

If you have any questions or need further assistance regarding shipping, please don't hesitate to contact us at cravequip@cravequip.com.

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